Alliance Broadband is no doubt one of the leading providers in Kolkata. When 3G is a great failure and broadband connections are too expensive Alliance comes into picture just like an oasis. I mean, you can’t really believe how they could manage to maintain such attractive price list. Still I would say avoid Alliance if possible. And I can show you handful reasons.
It’s monsoon in Kolkata. Roads are flooded with rain water. Alliance broadband connection reaches your nearest cable operator through underground connection. And there’s the main problem. During monsoon water reaches the cables and damages them. As a result you start facing annoying connectivity issues, slow connection speed and frequent loss of connection.
Worried, you go to your cable operator. He clearly refuses to log a complain and without hesitation concludes, “It’s because of the rainy reason. We can’t fix it. It is supposed to happen.”
Yes this is another major problem. You consume the service of Alliance, but never get an option to get their help directly. You have to contact your cable operator, the mediator who will fix your problems. But often, because of their lack of expertise, you won’t get a solution.
Paying bills is again a pain. On date, you would highly expect that an ISP would accept online payments. But no, Alliance won’t do that. You have to reach your cable operator’s office to pay the bill offline. This is really hectic.
If you are a night-unlimited customer, then you might face one more issue. Often your scheduled happy-time starts irregularly. Instead of 1 am you would get the speed boost an hour later or two.
These are the reasons why I often regret my decision of choosing Alliance broadband. Many a times, only cheap price doesn’t matter. If you want to use intrnet for serious reasons like work from home, freelancing, money transferring, or online shopping, Alliance is not really a got option.
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