AliExpress Review – My Worst Experience on AliExpress

Written by Prithwiraj Bose on . Posted in Reviews of Products, Services and Websites

I have no choice other than writing this AliExpress Review. I am a frequent online buyer of cheap Electronic Components. And I buy regularly from Ebay and Banggood. I have been listening about AliExpress for a sometime now. And I thought of giving it a try. Suddenly something wrong happened with me and here I am writing this AliExpress Review about my worst experience!

So it all started when I was searching for a regulated power supply module on Google from my Mobile. I stopped by a Google Adsense Ad. It said $100 discount on AliExpress. Wow! It sounds lucrative, right? Yes I was carried out by the ad, it was too good to be true.

AliExpress Review - My Worst Experience

I was too happy to see the ad. I thought, this is the best offer for me to consider buying from AliExpress. And I needed the power supply too! So, I clicked the link quickly and I landed on the AliExpress Promo page where it claimed that upon signup I will get a one time new buyers’ discount coupon worth $100. So, I was sure that the Adsense ad was legitimate. I happily shared my email id and other contact details and signed up on AliExpress. Well, my email id got verified in the process. When I completed the verification, the browser took me to a page where I was asked to download the AliExpress Mobile App from Android App store. Wait, this was not in our contract, right? The landing page didn’t tell me that I need AliExpress Mobile App to avail the offer. This is where the betrayal of AliExpress started. First time I realized AliExpress is nothing but a Chinese Company. And we all know what Chinese are best at!!!

 

Biggest Sale on Banggood

AliExpress Review continued…

I still proceeded and tried to give it a try. $100 is not a small amount. This discount is worth giving a try. I downloaded the Mobile App and logged in to my account on the Mobile App. Ah! I started writing my AliExpress Review in mind. I see a message that I need to purchase worth $1400 or more to use the discount coupon of $100. That’s what you claimed on the Landing Page bloody Chinese? I hated and hated and disliked AliExpress like nothing else in the world, for a moment. I realized it will be little too much to proceed with this cheater Chinese company and buy something for my project. So I closed the app and slept for the night.

AliExpress Review – My Worst Experience on AliExpress. Here you are reading my AliExpress Review. A worst shopping experience has obliged me to write this negative AliExpress Review. Hope, you find this AliExpress Review useful.

The next morning was a new one. A new start. I wanted to give AliExpress the final try. I knew, I am not buying anything worth $1400 so the coupon is not for me. I wanted to pay the whole for what I am buying. So, I order total 6 Electronics Kits and parts worth $18 point something in total. I opted to pay with anything but my Credit Card but later had to choose Credit Card. In the process, the orders were placed and marked unpaid. So, I had open 6 orders individually (well, I thought, I order for 6 items) and pay them with my Credit Card separately. My card was charged and the order status change to paid. I was happy again.

What went really bad thereafter

An hour later, I received a mail from one of the item’s seller. He said he didn’t receive the payment, thus can’t ship the item. I was so surprised to hear that. I reopened AliExpress and send message to the seller that I paid in full. After that I discovered that all of my orders are ‘Closed’. I was really new to such an order status. Well, what’s the reason. The website only said ‘For Security Reason’ my orders are closed. Then I had to connect to the Customer Service of AliExpress to discover that I just now did a fraud. I was using a coupon which is not valid for existing buyer. Where did I use a coupon? When did I become an “existing buyer”? I don’t have an answer so far. All I have is this long chat transcript, which I had with the Customer Service afterwards.

 

I spent meaningless half of an hour with these 3-4 ladies to discover that AliExpress is a cheat and I must write a AliExpress Review. I would not insist, but if you wish you can read the chat transcript below. It is copied as is from the chat window. Some of my words might need reader discretion.

Eva17:59
Hi,Prithwiraj, welcome to AliExpress.com!
Eva17:59
Are you interested in
?
Why the promotion price is not changed?
When should I pay for preorder?
Why my order was closed?
How to use coupon?
Why can not I use my coupon?
Prithwiraj17:59
Why has my order been closed?

Donna Ford17:59
Hello,I am a service consultant Donna Ford

Donna Ford17:59
Hi~ This is Donna. ??
Prithwiraj18:00
I placed orders for 5 items (5 separate orders) an hour ago
Prithwiraj18:00
all of thei status is shown as closed
Prithwiraj18:00
for coupon policy violation

Donna Ford18:00
yes , i can check your orders was closed
Prithwiraj18:01
i didn’t use any coupon whatsoever
Prithwiraj18:01
you can see my order details

Donna Ford18:01
you mean you didn’t use any coupon when you paid these orders

Donna Ford18:01
right ?

Donna Ford18:01
yes

Donna Ford18:01
allow me check it for you quickly in the system
Prithwiraj18:01
this is my first purchase on aliexpress and what a nightmare experience
Prithwiraj18:01
no i didn’t use any coupon

Donna Ford18:01
ok

Donna Ford18:02
because this payment issue ,if you didn’t use the coupon , but i can check u use the coupon ,

Donna Ford18:02
I confirmed with our Payment Team, this issue could be resolved by them as soon as possible ?? so I would transfer our chat to them. Is that OK?
Prithwiraj18:02
yes

Donna Ford18:02
we let payment team check your payment card

Donna Ford18:02
ok

Khimy18:03
Hello,I am a service consultant Khimy

Khimy18:03
Hi! You have been transferred to Payment and Refund Department. My name is Khimy.
Prithwiraj18:03
ok
Prithwiraj18:03
do u know my problem?

Khimy18:03
Yes Dear customer.

Khimy18:05
Your concern is you did not used coupon but your order was closed
Prithwiraj18:05
yes

Khimy18:05
Thank you so much for that.

Khimy18:07
Oh as I check that the Order was closed due to security reason.

Khimy18:07
And You will be refunded Dear customer.
Prithwiraj18:08
and what was the “security reason”?
Prithwiraj18:09
aliexpress was not ebay I heard, now you guys prove it

Khimy18:09
That the recent use of coupon(s) in your order has been identified as being in violation of the guidelines outlined in our General Rules for Coupon Use.
Prithwiraj18:09
i didn’t use coupon at all

Khimy18:09
Yes I understand you on that Dear customer.

Khimy18:10
This is what I am going to do I will provide to you all the details of your refund and to better explain the coupon thing I will transfer you to the right department.
Prithwiraj18:10
it started yesterday when i first clicked on a google ad of $100 discount coupons on aliexpress.. it took me to signup page.. i signed up and then it said, well u can use the coupon only on purchase of $1450 or more
and now i see this error.. total cheat
Prithwiraj18:11
when will i get my refund
Prithwiraj18:11
i want to escape aliexpress right away
Prithwiraj18:11
either process the order, or process immediate refund
Prithwiraj18:11
i am going to share this chat on social network

Prithwiraj18:12
my order was worth $20, i don’t mind loosing it to expose the cheat chinese company

Khimy18:12
Your refund is now in process back to your card ******7498 last 2017-07-16 with the total amount of 2.22USD , 4.46USD , 2.22USD , 1.86USD 2.22USD.

Khimy18:12
The refund will receive to your account within 3-20 business days from (2017-07-16 ). Do not worry, it is just a maximum time.

Khimy18:14
I am really sorry about this Dear customer,But I know how important is for you to get your money at the earliest and because of that, I will put my notes here to handle this with high priority.
Prithwiraj18:14
nope
Prithwiraj18:14
i don’t want to receive the refund immediately
Prithwiraj18:14
don’t explain process
Prithwiraj18:14
because the shit ‘process’ doesn’t work on your site

Khimy18:15
Because as I check that there’s a coupon used Dear customer.
Prithwiraj18:15
you cancelled order for a reason that’s not applicable
Prithwiraj18:15
i didn’t use coupon
Prithwiraj18:15
can you write here and confirm if you see any usage of coupon in my order?

Khimy18:15
The amounts are 0.35 USD , 0.29 USD , 0.29 USD , 0.33 USD , 0.74 USD

Khimy18:15
That’s all the details dear customer.
Prithwiraj18:16
what was the coupon code used?
Prithwiraj18:16
i want to take it further

Khimy18:16
To better assist you why the order was closed and about the coupon I will transfer youto the right department.
Prithwiraj18:16
i was not shown that i was using a hidden coupon
Prithwiraj18:16
yes please
Prithwiraj18:16
and what is the “right department” called?

Felicity18:17
Hello,I am a service consultant Felicity

Felicity18:17
Thank you for contacting AliExpress. My name is Felicity. I am your service representative.

Felicity18:17
To prevent you from relaying the same message from the previous representative, would you allow me to read through the transcript? This will only take a moment. Thank you.
Prithwiraj18:18
first purchase on aliexpress and you know what
I am a gone customer with enough blogging exprience to promise you that I will convince 10 more people to not buy from you
Prithwiraj18:18
yes plz

Felicity18:19
Thank you.
Prithwiraj18:21
i signed up on aliexpress yesterday, just following a discount coupon ad link on Google yesterday
that’s what ruined it all you mean? I was shown a message that i need to buy $1450 or more to use the $100 coupon. I bought of $20 only
How come a coupon got applied? I didn’t adda coupon while placing order
do things work on your site as expected?

Felicity18:22
The order has been closed for security reason.

Felicity18:22
Please note that the coupon is only for new user, new device and new card.

Felicity18:22
We are sorry that the order is closed because the system detected that the card hasbeen used in AliExpress before.
Prithwiraj18:22
Nope
Prithwiraj18:22
Not at all
Prithwiraj18:22
I am brand new customer
Prithwiraj18:22
with no past usage history

Felicity18:22
I see.

Felicity18:22
Kindly note system will verify information of each order/payment in AliExpress. If system detected any potential risk, order will be rejected in system. Hope you can understand.
Prithwiraj18:23
I don’t know if the application finds all those company’s website owned by your chinese owner or not
Prithwiraj18:23
I didn’t buy on AliExpress atleast

Felicity18:23
I understand.

Felicity18:23
How about the card you used, is it yours? It’s possible that the card have been used to purchase on Aliexpress.
Prithwiraj18:23
Can you sumup all the discounts, send me a invoice to pay and re-instate the order?
Prithwiraj18:24
Yes, Mine
Prithwiraj18:24
If I could I would have sent you a picture of the card ??

Felicity18:24
It’s okay ??
Prithwiraj18:24
Can you sumup all the discounts, send me a invoice to pay and re-instate the order?

Felicity18:25
I can assure you that you will be able to place a successful order as long as you don’t apply the coupon.
Prithwiraj18:25
i just don’t want to wait for a wekk for nothing.. keeping my money invested
Prithwiraj18:25
I won’t place a new order for sure
Prithwiraj18:25
and as i said, I will definitely convince 10 more on the social network

Felicity18:25
I understand.
Prithwiraj18:25
and tag your twitter handle as evidence

Felicity18:26
We respect your decision.
Prithwiraj18:26
gotcha
Prithwiraj18:26
thanks

Felicity18:26
I will take note of this and I will inform Aliexpress.

Felicity18:27
So they can give you a proper explanation on why you cannot use the coupon.
Prithwiraj18:27
Just re-informing you as courtesy, I am going to paste the chat as is to as many social networks and review sites as i can
thank you so much for your help!

Felicity18:27
I will inform Aliexpres..
Prithwiraj18:28
do whatever you want to, i know right now, my $20 is gone to a chinese cheater and is B2C cheat campaign

Felicity18:29
We are sorry for the unpleasant experience you encountered while shopping with us.
You have ended your service.

 

So this is my AliExpress Review. My AliExpress Review is “Bad Bad And Anything which can be called Worst or Horrible”

AliExpress

AliExpress
3.22

Reliability

2/10

    Price

    7/10

      Customer Service

      2/10

        Bug Freeness

        1/10

          Quality of Products

          4/10

            Pros

            • None compared to Ebay

            Cons

            • Runs Fake Promotions
            • Products are of 'Chinese' quality
            • Price is not best (see Ebay)
            • Customer Support is Horrible
            • Website is bug-prone. Transaction Fails

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            Prithwiraj Bose

            I am an Architect of Distributed Applications of Information Services Industries in TATA Consultancy Services Ltd. I live in Kolkata, India. I love computers, programming, travelling and singing. Photography, spending time with my aquarium, designing a random website, painting, and singing are my favorite pass time. I've recently grown interest in Electronics, IoT and Robotics.

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